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Hargrove said they didn’t notify customers sooner because “until the next billing occurred, we didn’t really know who was impacted.”Īt this point he did not have an estimate of the number of customers impacted, but encouraged concerned residents to contact City Link at 311 or the utilities department. If paid online, your water bill account number included on your bill will be needed.
He said they will take several steps to help customers, beginning with sending out a letter to notify people who may have been affected.Water bills are often due monthly or bi-monthly.
“It’s going to be a nightmare figuring out who’s been impacted and who’s not,” added Hargrove. There may be businesses advertising that they take utility bill payments on behalf of the City of Greensboro, but these are non-authorized payment locations.
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“It’s extremely aggravating to find out that it was going on, someone knew it, and then didn’t tell us even after the fact was known,” said Reed. The City of Greensboro has no contract with any third party payment center to take payments for water utility bills. Reed just wishes he had known about the problem before now and says he had trouble getting an explanation when he called about his high bill. He says the residents did actually use the amount of water on their current bills and will have to pay for it. Hargrove said they updated everyone’s bills with the water consumption they were not originally charged, which is why the latest bills were so much higher. A representative called Reed while FOX8 was at his home trying to help find out what happened with his bill.Īfter the meter reader employee was fired, accurate readings were performed at homes in December. There was an $85 charge that I didn’t understand,” Reed explained to the utilities company. “This one jumped and was almost triple what it had ever been. This fee covers the costs of account setup and service. Service initiation fee - A service initiation fee is a non-refundable service fee of 20 that is charged to all customers requesting water and/or sewer service. Reed says his bill is usually around a hundred dollars, depending on the time of year, but for the November/December cycle it was $257. Based on the results of the credit evaluation, a security deposit up to 150 may be collected. The City of Winston-Salem and Forsyth County have received federal funds under the Emergency Rental Assistance Program to assist low-income residents who were behind on their rent or. Max Reed lives in Clemmons and first noticed his bill was unusually high two weeks ago.Ĭlemmons uses Winston-Salem utilities and water is billed every two months. Si usted tiene preguntas con respecto a su solicitud pendiente, por favor llame al 33 o envíe un correo electrónico a. Hargrove said the city terminated their contract with that company. Three of the meter readers, including the one accused of falsifying readings, were contract workers with a company. The city has 13 meter reader employees, according to Hargrove, and about 130,000 meters in their system. This third-party vendor charges a 3.50 processing fee. Make a one-time, same-day payment using Speedpay. Hargrove said it appears the employee was entering low consumption readings for customers he didn’t make it to. Search for a payment location near you - Pay Bill in Person - Piedmont Payment Locations.
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They believe when he ran out of time and didn’t reach that goal, he faked the rest. Hargrove said the man was supposed to record 360 meter reads per route during a shift. Utilities Director Ron Hargrove confirmed a contract meter reader employee was fired in November after the city discovered he was falsifying meter readings. Our office is proud to serve the City of Salem citizens while producing more than 14,000 utility bills per month. Some Forsyth County residents may notice their most recent water bills are much higher than usual, and the Winston-Salem utilities department says a contract employee is to blame. Please look at the time stamp on the story to see when it was last updated.įORSYTH COUNTY, N.C. Clemmons Elementary 33 is an archived article and the information in the article may be outdated.The Montessori School of Winston-Salem 33.
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Trash Removal, City of Winston-Salem 33.City of W-S Utilities, City of Winston-Salem 33.Water and Sewer, City of Winston-Salem 33.Trash & Recycling, Town of Lewisville 33.The Welcome Bags are filled with local resources, promotional items and coupons from participating Chamber members. New to Lewisville or Clemmons? Be sure and request a Welcome Bag! Stop by the Chamber office and pick one up.